FAQ

Once your item is delivered to your skybox address, it will be shipped within 1-2 working days during off-peak shipping seasons. If your packages arrive in the Miami Warehouse before 2:00 pm on a weekday of the off-peak shipping seasons, these packages will be processed for shipping to arrive in Trinidad for Customs & Excise clearance by the next business day. Allowances for delays are expected and most anticipated during peak seasons such as Black Friday sales, Christmas and other Seasonal & Holiday Sales within the US and occasionally in off-peak seasons if there are unusually high receiving volumes or in circumstances out of our control during clearance.

After CSF has cleared the item through Customs & Excise, packages are delivered within 1-2 working days. Picking up shipments, however, can be collected the next working day.

CSF can accommodate shipments of all weights and sizes however for shipments exceeding regular weights of 100 pounds or a volume greater than 199, a quotation would be required before the item is shipped. This is necessary to determine if additional handling fees or special arrangements would be required.

Listed below are three (3) categories of items which CSF refrains from shipping unless the appropriate required licenses, documentation, certificates, or permits are submitted prior to shipping. These categories include:

• Restricted Goods for import
• Goods that require special Permits and License
• Hazardous Materials and Goods (HAZMAT)

Also, to note, there is a list of specific items which are NOT ALLOWED FOR IMPORT into Trinidad and Tobago, further details can be found in our Service Guide located under the "Support" section of your Member's Dashboard.

This is to ensure that customers can be reimbursed in the event of a damaged or lost package. It should be noted that members would not be compensated for lost or damaged packages which are not in CSF's care or outside the responsibility of CSF. Members would only be eligible for reimbursement for items which were deemed lost or damaged while in custody of CSF, these items would be covered by our default Standard Insurance. Members whose items carry additional insurance would be fully reimbursed up to the value of the item.

By default, a Standard Insurance fee is applied to all eligible air shipment packages with certain exceptions and circumstances, which is further explained in our 'terms of service' guide. This helps to mitigate the effects of unforeseen losses or damages in relation to the importation of items using CSF Couriers Limited services. Your CSF Invoice will automatically be billed an Insurance charge of one percent (1%) on every USD100.00 or any part thereof. This will be based on the Supplier's Invoice total value included with your packages. In the absence of a supplier invoice, the value applied will be at a minimum of USD1.00. The Standard Insurance covers a maximum value of up to USD2000.00. Standard coverage applies to eligible items as described, except for the following: (i) Any item exceeding the limit of 100 pounds (actual weight). (ii) Fragile/Overweight items. (iii) Any single supplier's invoice exceeding the value of USD2000.00.

Additional Insurance would include all televisions and monitors or displays (over 19 inches), these items must be accompanied by the supplier's invoice upon shipping to Trinidad. The insurance calculation for such is 10% of the value of the item to the next ten or any part thereof. For example, if the item is valued at USD1250.00 the insurance charge will be calculated at USD125.00 and this value will be billed to your freight invoice. NOTE: When a Television is shipped to Trinidad using our CSF service, upon arrival to our facility, checks are made to ensure that it is in Good Condition. Deliveries are based on CSF's availability and advanced online payments or customers can arrange to pick-up at Corner Ronald Street & Southern Main Road, Point Pleasant Park, Cunupia.

CSF does not provide this service; however, we can recommend other providers.