Frequently Asked Questions

CSF offers a domestic delivery service for citizens of Trinidad and Tobago.
• It provides a delivery service for small to medium business owners who are looking for ways in which to deliver their products to interested buyers, using our existing delivery framework.

•Access to CSF’s delivery fleet to deliver your package anywhere in Trinidad and Tobago at a low price.
•You can use multiple pickup locations for your packages.
•CSF can collect payments on your behalf (no cash, all payments CSF collects from your customers will include a 4.5% processing fee), but you can also make arrangements with your customers for payments.
•Packages delivered to Merchant’s Customers within 24 – 72 hours.
•Free Registration. Members Packages as low as TT25.00.

• You can Register for a Merchant Account via the Website. • Complete the Registration Form (If you do not have a Business Name, you can use your real name). • A Confirmation Email is then sent to you with your Merchant ID, Agreement etc. • Once the e-mail is verified, you’re good to go. • Pop-Ups will appear on your Dashboard with new policies, alerts etc.

• Add or import your customer’s information.
• Add a Request Order
• Complete the request, CSF will send a driver to pickup the order(s).

If CSF must collect payment from the Merchant's clients, the following fees will apply:
• For debit/Linx card payments, CSF will charge a flat fee of ONLY 4.00 TTD
• For credit card fees, it will be 4.5%

Example: Merchant's Order is $1000.00
(a) Credit card payment: 4.5% x $1000 = $45
Total to be Transferred $955.00
(b) Debit/Linx card payment: $1000 - $4
Total to be Transferred $996.00

• CSF will transfer the funds collected from the Merchant's clients to the Merchant's Bank Account weekly after deducting the above charges.
• Insurance is optional - if a Merchant wants to insure their item(s) with CSF the following fees will be applied.
• Standard Insurance - 1% to the nearest 100 - any item that is not on the fragile listing
• Fragile Insurance - 10% rounded to the nearest 10 - based on CSF's fragile listing
• If an item is damaged while in transit to the Merchant's clients by CSF, the Merchant will be refunded, this would be based on the value of the package/items the Merchant submitted only if insured.

Yes, see below for a breakdown.
Our Subscriptions
• 100 or more labels - $25.00 per label
• 50 or more labels - $27.00 per label
• 20 or more labels - $30.00 per label
• 10 or more labels - $33.00 per label

Yes, the maximum weight per order is 60 lbs.

No, CSF will pick-up any amount of orders.